Position - Business Development Account Manager

Working at Thames Technology

Vacancy - Business Development Account Manager

Are you an experienced Business Development Account Manager who wants to join a successful card manufacturing company? Can you engage clients and ideally have an understanding of financial card products? Do you have a bright positive attitude, a wide range of customer management skills and a history of technical sales success?
If this sounds like you, we have an exciting opportunity for you to join the UK's leading card manufacturer. As part of a global company (Paragon ID) we can offer you the chance to work for a successful business as part of an ambitious yet friendly team.

The role

Reporting to the Head of Financial Sales, the Business Development Account Manager’s primary role is to support the business and its customers by seeking new opportunities to expand product sales. Selling directly to banking clients, both established and emerging, or via channel partners, the sales process can be varied in complexity and length. It is important that the candidate can adapt their style and approach in line with the client’s requirements and can also build and maintain strong working relationships with both customers and internal departments. The candidate will also be the front line representation of the company and so must ensure that the ethos of the ‘Be World Class’ methodology is demonstrated to customers at all times so that Thames Technology is the first port of call for all card enquiries. 

Reports to 

Head of Financial Sales

The company

With 25 years’ experience across a variety of sectors, Thames Technology is one of Europe’s largest and most trusted plastic card issuing partners. With our key values of integrity, quality and responsiveness, we are committed to providing a world class service.

Thames Technology develops, manufactures, personalises and distributes payment, gift, loyalty and commercial cards. Whatever size your programme, we are your strategic partner of choice.

Main purpose of the role

  • Continually striving for excellence by building and maintaining strong relationships with customer and internal departments

  • To support the business and customer by seeking new opportunities to expand product sales/developments

  • Out of the box thinking to encourage business growth

  • Liaising with other departments to establish correct/ appropriate information flow, which will ensure the smooth transition of new accounts/projects. Seeking guidance on technical/production issues, which are communicated accurately and professionally in response to any customer queries

  • Continually demonstrating, marketing and promoting the most up-to-date improvements and developments of the Thames Technology ranges, while ensuring the highest levels of customer service, client rapport and working procedures are regularly rationalised and developed

  • Supporting the Head of Financial Sales with client forecasts, tracking individual account forecasts monthly to ensure upturn and downturn is recognised early.


Key responsibilities

  • Ensure all relationships with current clients/customers is retained and developed to their ultimate levels
  • Aim to become the partners’ primary or (ideally) exclusive supplier across all product ranges
  • Extend contacts with partner business across all departments; sales, ops, marketing etc to ensure business links are not reliant on one relationship
  • Visit partners for sales and SLA reviews and meetings on a regular basis
  • Proactively pursue business and development opportunities, whilst adhering to the company’s policies and procedures
  • Forecast and track client account metrics
  • To manage and prioritise workload while ensuring that the realistic internal targets are met and exceeded
  • Address and respond to customer issues in a timely manner
  • Proactively creating and closing opportunities with the all customers/clients
  • Deliver presentations in a confident and professional manner to both internal and external stakeholders
  • To supply pricing to all accounts allocated to defined price guidelines
  • Ensure specifications on orders/artwork match the specification on estimate supplied
  • Ensure all jobs/projects keep within pricing submitted
  • Ensure all additional charges are noted, advised to the customer and charged
  • Manage all project scheduling requests (not day to day card only orders)
  • Manage all customer complaints through the business to ensure the customer gets a timely and satisfactory response
  • Set up, chair and minute conference calls to review KPI’s or specific project calls
  • Support the relevant CSSA’s with technical questions
  • Ensure project trackers & reports are sent correctly and on time
  • Ensure issues are escalated as required to the sales contact or management team
  • Attending production meetings and updating where relevant
  • Ensuring planning teams are informed with customer production forecasts
  • Attending meetings off site, which may involve an overnight stay
  • Control, research and develop all opportunities which will bring significant profit to the company’s bottom line.

Occasional responsibilities 

  • To take on any other responsibilities or tasks that is within your skills and abilities whenever reasonably instructed
  • Develop and communicate process improvements, to increase customer satisfaction levels
  • Review how to increase benefits to the business through services levels and customer care
  • Initial establishment of sales and procurement processes to support a smooth sale for clients

Required skills

  • Experienced account manager with observable business development skills
  • Strong technical capacity
  • Good project management and organisational skills.
  • Excellent levels of communication both internally and externally
  • Ability to identify opportunities to grow business with clients by upselling and cross-selling
  • Working in line with the departmental targets /objectives
  • High levels of production knowledge
  • Managing accounts from conception to delivery
  • Problem solving and solution orientation
  • Building relationships with customers
  • Professionally representing the business, at both internal and external meetings/trade shows
  • Offering guidance and support to the team members
  • Experience of dealing with high volume customer accounts, preferable in a production-based environment
  • Ensuring services are continually managed to a high level of quality
  • Effective planning, time management and internal process control.
  • Strong reporting skills – meeting minute taking/ data presentation/ email communication
  • Ability to deal with customer complaints with tact and diplomacy

Preferred experience

  • B2B sales/business development experience – circa 3 years – Essential
  • Working within financial card manufacturing – circa 2 years – Highly desirable
  • Working for a supplier of the fintech and/or banking industry – circa 2 years – Highly desirable
  • Previous experience in strategic/key account management or partnership management – circa 2 years - Desirable


  • 23 days holidays plus 3 company days and statutory bank holidays
  • Auto-enrolment pension.
If you feel you have the right skills, experience and can-do attitude we'd love to hear from you! 

Apply Now

To apply for the role please complete the form below, attaching your CV and adding a covering note/letter in the text box provided. No agencies please!
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